Refunds & Returns Policy
Please review the following policy carefully before placing an order with 180 Peptides. Due to the nature of our research products and handling requirements, most sales are considered final.
Refunds will not be processed while an active payment dispute or chargeback is open. Any dispute must be withdrawn and fully resolved before a refund, replacement, or other resolution can be considered.
When a Return or Replacement May Be Considered
Unopened Products
Due to the nature of our research products and the importance of maintaining product integrity, we generally do not accept returns or issue refunds once an order has been fulfilled.
Exceptions may be considered only when a product arrives damaged, defective, incorrect, or otherwise materially different from what was ordered.
Damaged or Defective Items
If an item arrives damaged or appears defective, contact us within 7 days of delivery.
Include your order number, a description of the issue, and clear photographs of the product and packaging whenever possible.
Incorrect Items
If you receive the wrong product, contact us promptly so we can review the order and determine the appropriate resolution.
Proof of Purchase
A valid order number or other proof of purchase is required for any refund, replacement, or return-related request.
Items We Generally Cannot Accept Back
- Opened or used products, unless confirmed damaged or defective.
- Products that have been stored, handled, or maintained improperly.
- Items outside the applicable reporting window.
- Products marked as final sale or otherwise non-returnable.
- Items returned without prior authorization from 180 Peptides.
How to Request a Review
Contact Customer Service
Email orders@180peptides.com with your order number and a detailed explanation of the issue.
Provide Supporting Information
Include clear photos or other supporting details if the product is damaged, defective, incorrect, or affected during shipment.
Wait for Authorization
Do not mail or return products unless you have first received instructions or authorization from 180 Peptides.
Resolution
After review, we may approve a replacement, refund, store credit, or other resolution depending on the circumstances of the request.
Who Pays Return Shipping?
If a return is specifically authorized because of an error by 180 Peptides or a confirmed damaged or defective item, we will provide instructions regarding return shipping.
For any other approved return reason, the customer may be responsible for return shipping costs.
How Resolutions Are Issued
Approved refunds will generally be issued to the original payment method whenever possible.
Replacements or exchanges are processed only after the request has been reviewed and approved.
Please Allow Time for Review
Once all requested information has been received, please allow up to 7 business days for return or refund requests to be reviewed.
Questions About an Order?
Contact our order-support team and include your order number whenever possible.
All products offered by 180 Peptides are intended exclusively for laboratory, analytical, and in vitro research purposes and are not intended for human or veterinary consumption, administration, diagnosis, treatment, or other clinical use.